Returns and Refunds Policy

Legal References and Definitions

This Website (or this Application)
The entity that facilitates the delivery of the Service.
Owner (or We or Us)
Our Website – The individual(s) or legal entity responsible for offering this Website and/or the Service to Users.
Product (or Service)
Product (or Service) signifies the items offered by this Website as detailed on this Website.
User (or You)
The individual or legal entity that engages with this Website.

Thank you for your purchase of our products (or for subscribing to our services) at https://autson.com managed by Our Website.

Should you not be completely satisfied with your purchase, feel free to return it. It’s a simple process! You can return it along with your original sales receipt, gift receipt, or packing slip. We will gladly exchange the item or issue a full refund of your purchase price.

For an item to qualify for a return, it must be unworn and in the same state as when it was received. The item should be in the original packaging and accompanied by a receipt or proof of purchase.

Certain items are not eligible for return. This includes perishable items like food, flowers, newspapers, or magazines. We also do not accept returns for intimate or sanitary products, hazardous materials, or flammable liquids or gases. A receipt or proof of purchase is required to finalize your return.

In accordance with our policy, digital products that are downloadable, licensed, or accessed through a subscription cannot be returned.

You can receive a full refund within 7 days of your purchase. After this 7-day window, you will lose the opportunity for a refund.

We recommend that customers try the product (or service) within the first 7 days after purchase to ensure it meets your requirements.

To process a refund, you will need to provide your order and online access code details to our Customer Service.

To validate your request for a refund:

  • Return the product within 7 calendar days from the date of purchase.
  • Ensure the product is unopened and in its original condition.
  • The product must be unused and free from damage.
  • A receipt or proof of purchase should be included.

If the product shows any signs of damage, or if you initiate a return after the 7 calendar days have elapsed, you will not be eligible for a refund.

If you wish to request a refund, do not hesitate to reach out to us via:

Items on Sale:

Refunds for sale items are possible, provided they are in satisfactory condition with tags still attached.

Refunds Not Received or Delayed:

If you have not yet received your refund, please double-check your bank account or consult your bank.
If you’ve checked and your refund is still not visible, kindly contact us.

To obtain a free shipping label, please connect with our customer service department.

Shipping Costs:

You will be responsible for covering your own shipping expenses when returning items. Please note that shipping fees are non-refundable.

The duration it takes for your exchanged product to arrive may vary depending on your location.

Refund Process:

Once your product is received, our professionals will examine it and process your refund. The refund will be issued to the original payment method used at purchase. Please be aware that it might take up to 7 business days for the refund to appear on your account or credit card statement.

For any further inquiries, feel free to reach out to us using the contact details provided below.

16 High Point Ave.
Brooklyn, NY 11225
United States
Phone: 516-866-3658
Email : [email protected]

Last Updated: November 18, 2024